Information

At Zena K, your satisfaction is important to us. Please review our return policy below for clear guidelines on what to do if you encounter an issue with your purchase.

Frequently asked questions

We are committed to providing quality home decor, stationery, clothing, and footwear from Montreal, Quebec, Canada. Our policies are designed to ensure a smooth and fair process for all our online customers.

What's your policy on returns or exchanges if a customer isn't happy with their Zena K purchase?

We only accept returns for defective or damaged items. Our suppliers offer free replacements or refunds if reported within 30 days of delivery. Photo proof will be required. Customer(s) must contact us by telephone at 1-514-437-8737. We will contact the supplier(s) and they will handle the rest of the replacement or refund process. Customer(s) will be contacted and notified of any and all updates.

Do items need to be in their original condition or packaging for a return?

Items must be in their original condition but do not need to be in original packaging. If proof of damage or defect is provided, customer(s) will receive a replacement or a refund.

How long after buying something can a customer return it?

30 days.

Will customers get their money back, or will it be store credit for returns?
Customers will get their money back or get a replacement.

Our commitment to quality

At Zena K, we strive for excellence in every product. If you have any concerns regarding your order, please do not hesitate to contact us. Your satisfaction is our priority.